How can l get a rapid quotation?
To provide you with an accurate and rapid freight quotation, please provide the following details: 1) Product Name (including photos/material if possible), 2) HS Code, 3) Total Gross Weight & Total Volume (CBM), 4) Packaging details (total carton/pallet count and dimensions: L*W*H), 5) Supplier’s address/city (for pickup service), and 6) Final delivery address with postcode (specify if it is an Amazon FBA warehouse, commercial, or private residence).
What if I buy from different suppliers in China?
We provide comprehensive consolidation services. We can collect your goods from different suppliers and consolidate them into our central warehouse. Once all items arrive, we will group them and ship them out as a single consignment. This service effectively helps you optimize space, reduce paperwork, and significantly cut down on your shipping costs.
How can I track my shipment?
Once your shipment is dispatched, we will provide you with a Tracking Number and the official website of the carrier (express/airline/shipping line). You can easily track the status online. Additionally, our customer service team will proactively send you daily or weekly shipping status updates via email or chat.
How and when should I pay the freight?
For Air Freight/Express, 100% prepaid is required before shipment departure. For Sea Freight (LCL/FCL), payment is expected upon receiving the copy of the Bill of Lading (B/L). We accept bank telegraphic transfers (T/T), PayPal, Alibaba Trade Assurance, Western Union, and Alipay.
Why is the billable weight of my shipment heavier than the actual gross weight on the scale?
International carriers use Chargeable Weight to calculate freight costs, which is the higher value between Actual Gross Weight and Dimensional (Volume) Weight. The formula for Volume Weight is: Express / Air: L*W*H (cm) / 5000 (or 6000 for some lines). Sea / Rail LCL (DDP): L*W*H (cm) / 6000. If your product is lightweight but bulky (e.g., plastic toys, pillows), it will be charged based on volume weight.
What is the difference between DDP (Delivered Duty Paid) and DDU (Delivered Duty Unpaid)? Which is better for me?
DDP (Delivered Duty Paid / Double Clearance tax-inclusive) means the shipping company handles China export, destination customs clearance, and pays all import tariffs and taxes, delivering cargo to your doorstep with zero tax bills or customs hassle. Highly recommended for e-commerce sellers and small buyers. DDU (Delivered Duty Unpaid / DAP) means the shipping company covers transport, but you (the buyer) must handle customs clearance and pay import duties/VAT to your local customs before delivery.
What are the packaging and labeling requirements for shipping to Amazon FBA warehouses?
Amazon has strict compliance rules: 1) FBA Box Label: Every outer carton must have 2 scannable labels on adjacent sides (not on box seams). 2) Product SKU Label: Every single selling unit must have an individual FNSKU barcode covering any original barcode. 3) Outer Box Specifications: Single box weight must not exceed 22.5kg (50 lbs) in the US (otherwise needs ‘Team Lift’ label). Box size limit is 63.5cm (25 inches) on any side. 4) Sturdy Packaging: Avoid weak/reused cartons. Wrap fragile items in bubble wrap.
What is your compensation policy if the cargo is lost, shorted, or damaged during transit?
First, we will purchase insurance for your goods. In the event of damage or loss, please send photos to our specialist immediately to file a claim, and we will assist you in contacting the insurance company for compensation. If the delivery time is delayed for too long, you can apply to our specialist for a discount on your next shipment.
Can your warehouse provide barcode relabeling, repackaging, or palletizing services?
Yes. Our warehousing value-added services include printing and pasting FNSKU/FBA barcodes, outer carton repackaging (strengthening cartons), combining items into master cartons, and palletizing (wrapping pallets). Please provide your exact requirements and labels in PDF, and we will quote the warehouse handling fees before executing.
To prevent my supply chain from being leaked to my competitors, is it possible that I don't want my suppliers to be the actual shippers?
Yes, we have our own trading company name, which can act as your actual shipper. This way, we can assist you with any issues as soon as possible.
Can I do formal customs declaration in China for tax refund purposes? What is required?
Yes, we fully support formal customs declaration (Dual/Single Customs Declaration / Formal Customs Declaration) for tax refunds. To do this, your supplier/factory must be a general taxpayer in China and must provide: 1) Verification customs document, 2) Custom declaration power of attorney (electronic POA), 3) Formal packing list, 4) Commercial invoice, and 5) Sales contract. The commercial invoice from the factory must support an export tax refund.
Can we ship pure batteries, power banks, or electric vehicles? What are the limitations?
Yes, but shipping pure batteries (UN3480/UN3481) or power banks is extremely restricted. They are classified as Class 9 Dangerous Goods. They cannot be shipped via standard air cargo or standard express. They must go through dedicated DG Sea Freights (with professional UN boxes) or specialized battery-dedicated courier channels. They require full MSDS, UN38.3, and heavy compliance packaging.
How does Postponed VAT Accounting (PVA) work in the UK?
In the UK, Postponed VAT Accounting (PVA) allows UK-registered VAT businesses importing commercial goods to account for and offset import VAT on their standard VAT returns rather than paying it at the port of entry. When the shipping line clears the customs broker, they declare PVA. This avoids the upfront cash payment of 20% UK VAT, improving business cash flow immediately.